Refund & Return Policy

   1. Policy Overview

This policy applies to ceramics and coloured-glaze (liuli) art pieces sold by JUNWEI INTELLIGENT COMPUTING PTE. LTD.. As these items are handmade and fragile, claims are handled in three categories: [shipping damage / quality defects], [buyer's personal reasons (change of mind)], and [custom-made items].

North America: standard 30 days; EU/UK: 14-day cooling-off period; Japan, South Korea and Brazil: subject to local consumer protection regulations on the respective platforms.

   2. Shipping Damage & Quality Defects

1. The buyerwithin 3 calendar days after signing for delivery must provide: full photos of the outer packaging, multi-angle photos of the damaged item, and photos of the courier waybill; video evidence is preferred. Claims for damage will not be accepted if evidence is submitted late.
2. Once verified, choose one of three options:
   • Free replacement (subject to stock availability)
   • Full refund (excluding the original international shipping fee)
   • Partial refund at a discounted price (for minor chips that do not affect display)
3. The damaged itemdoes not need to be returned (returning fragile items across borders is extremely costly and almost all break again in transit); we normally apply the [no return, direct compensation] solution.
4. If the outer packaging is intact upon delivery, any damage caused later by the buyer's own placement, dropping or accidental knocks is not covered by compensation.

   3. Returns for Buyer's Personal Reasons (not liked, size different from expectation, change of mind)

1. Time limit: the buyer must apply within 30 days after signing for delivery. The item must be: unused, free of chips or scratches, with the original foam-reinforced packaging and all accessories intact, and resalable.
2. Shipping fee rules: return and original international shipping fees, destination customs duties and clearance charges are all borne by the buyer. (Note: our return warehouse is located in mainland China; cross-border return shipping is expensive. Please confirm with customer service before sending the item back.)
3. After the returned item is received and inspected to be intact, the original outbound shipping fee plus the return shipping fee will be deducted, and the remainder will be refunded via the original payment method.
4. ⚠️ Ceramics and coloured glaze are fragile: if the item breaks again during the return shipment, the loss is borne by the buyer and we reserve the right to refuse the refund.
5. We reserve the right to charge a restocking/handling fee of up to 15%.

6. Return address: Room 301, Floors 1–3, Building 2, Zone A, Innovation Incubation Plant, SME Innovation & Entrepreneurship Park, east of Lushan Road and north of Luanhe Road, Dongcheng Sub-district, Liaocheng Economic and Technological Development Zone, Shandong Province, China   Contact: Amy, Tel: 18365929822

   4. Custom / Engraved / Exclusive Hand-painted Items (Final Sale — no unconditional returns)

   For all personalised custom coloured-glaze and ceramic items (engraving, exclusive designs, moulds made to the buyer's measurements), once produced and shipped, cancellation, return or unconditional refund is not supported; only manufacturing defects or shipping damage are handled under the damage clauses.

   5. Order Cancellation Rules

   • Unshipped orders: may be cancelled free of charge within 24 hours; once packed and handed to the logistics carrier, an order cannot be cancelled directly — the return process applies after receipt.
   • Intercepting shipped orders: any logistics fees incurred by the interception are borne by the buyer.

   6. Refund Processing Time & Original-Route Refunds

   After approval, refunds are issued to the original payment account within 5–10 business days; the time for the refund to arrive depends on the cross-border payment channel, and we cannot control the bank's processing time.

   7. Situations Where Refunds Are Not Supported

   1. Past the time limit or unable to provide damage evidence;
   2. Broken by dropping, wear from use, or glaze damage caused by self-cleaning;
   3. The buyer refuses the parcel without reasonable proof of damage;
   4. Goods detained by customs or destination-country tariff issues (borne by the buyer).

   8. Dispute Notes

   This policy is subject first to the local platform rules of the corresponding sales site; where local statutory consumer rights are higher than this policy, local laws and regulations prevail.

JUNWEI INTELLIGENT COMPUTING PTE. LTD. 

UEN: 202629246Z

Address: 3 GAMBAS CRESCENT, #04-01, NORDCOM ONE, SINGAPORE 757088

Effective date: 19 August 2026

Customer service email: postmaster@warwy.com